Privacy Policy
Massey Family Chiropractic
Massey Family Chiropractic is committed to protecting the privacy and confidentiality of our patients’ personal and health information. We handle personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles.
Contact details
Massey Family Chiropractic
Address: 5/21 Oaks Avenue, Dee Why NSW
Phone: 9971 9597
Email: [email protected]
What information we collect
We may collect personal and health information including:
- name, date of birth, address, phone number and email address
- Medicare, private health fund, workers compensation or insurance details where relevant
- medical history, symptoms, diagnoses, treatment notes and clinical records
- referrals, reports, imaging results and correspondence from other health providers
- appointment booking information
We do not store billing and payment information.
How we collect personal information
We collect information directly from patients through patient forms, phone calls, emails, online bookings, consultations and treatment sessions.
We may also collect information from referring practitioners, insurers, Medicare, private health funds, other health providers or authorised representatives where necessary for treatment or administration.
Online bookings may be made through Healthengine. Information provided through Healthengine is handled in accordance with Healthengine’s own privacy policy as well as our clinic’s privacy procedures.
How information is stored
Patient information may be stored in electronic and/or paper records. Massey Family Chiropractic uses Visual Outcomes at the front desk for clinic administration and patient record management.
We take reasonable steps to ensure personal information is stored securely and protected from misuse, interference, loss, unauthorised access, modification or disclosure.
Why we collect personal information
We collect personal information to:
- provide chiropractic care and related health services
- identify patients and maintain accurate clinical records
- communicate about appointments, treatment and follow-up care
- manage bookings and patient administration
- process Medicare or insurance claims
- comply with legal, professional and regulatory obligations
- manage the day-to-day operation of the clinic
How we use and disclose personal information
Patient information is used mainly for treatment and clinic administration.
We may disclose information where necessary to:
- other health professionals involved in the patient’s care
- Medicare, private health funds, insurers or compensation bodies
- third-party service providers involved in bookings, administration, billing or clinical record management
- legal or regulatory authorities where required by law
We will not use or disclose personal information for purposes unrelated to care or clinic administration unless the patient has consented or the law allows or requires it.
Overseas disclosure
Massey Family Chiropractic is not likely to directly disclose patient information overseas.
Some third-party service providers, such as online booking or software providers, may store or process information using secure systems. Where this occurs, we take reasonable steps to ensure patient information is handled securely and in accordance with Australian privacy requirements.
Accessing or correcting personal information
Patients may request access to their personal information or ask for it to be corrected by contacting the clinic.
Requests can be made by phone on 9971 9597 or by email at [email protected].
We may need to verify a patient’s identity before providing access or making corrections.
Complaints
If a patient has concerns about how their personal information has been handled, they should contact Massey Family Chiropractic so the matter can be reviewed and addressed.
Complaints can be made by phone on 9971 9597 or by email at [email protected].
If the patient is not satisfied with the response, they may contact the Office of the Australian Information Commissioner.
Secure destruction or de-identification
When personal information is no longer required for the purpose for which it was collected, and where we are legally permitted to do so, it will be securely destroyed or de-identified.